Privacy Policy

Eleven Twenty Eight Candle Co.

Last Updated: August 26, 2026

Eleven Twenty Eight Candle Co. respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Your name
Email address
Billing and shipping address
Phone number
Order and purchase information
Information you provide when contacting us
Information you provide when subscribing to emails or promotions

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Ship your purchases
Communicate with you about your orders
Respond to customer service requests
Send promotional emails when you have chosen to receive them
Improve our website, products, and customer experience
Protect our website and business against fraud or unauthorized activity
Comply with applicable legal obligations

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Eleven Twenty Eight Candle Co. does not intentionally store your complete payment card information on our own systems. Payment information is handled according to the applicable payment provider's privacy and security practices.

4. Cookies & Website Technologies

Our website and third-party services may use cookies and similar technologies to help the website function, remember preferences, understand website usage, and improve the customer experience.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including services that help us with:

Website hosting and operation
Payment processing
Order fulfillment and shipping
Email communication
Website analytics
Customer support

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or website.

6. Marketing Communications

If you choose to subscribe to our promotional emails, we may send you information about new products, collections, promotions, special offers, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.

7. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also contact us with questions about how your information is collected or used.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or legal requirements change.

When we make changes, we will update the Last Updated date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or how Eleven Twenty Eight Candle Co. handles personal information, please contact us through our Contact Us page.