Simple, Safe & Carefully Packaged

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At Eleven Twenty Eight Candle Co., every candle is hand-poured, carefully packaged, and prepared with care before it makes its way to you.

Processing Time

Orders are typically processed and shipped within 3–5 business days. During product launches, holidays, promotions, or periods of unusually high order volume, processing may take a little longer.

You will receive an order confirmation after your purchase and a shipping confirmation with tracking information once your order has shipped.

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Shipping

We currently ship within the United States.

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Once your order has been shipped, delivery times depend on the carrier and destination. Eleven Twenty Eight Candle Co. is not responsible for carrier delays, weather-related delays, incorrect addresses, or circumstances outside our control.

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Damaged or Missing Packages

We package every order carefully. If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged packaging and products.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can help determine the next steps.

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Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to help before the order ships. Once an order has shipped, we may not be able to change the delivery address.

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Questions About Your Order?

We're here to help. Please use our Contact Us page and include your order number so we can assist you as quickly as possible.